Contacting MailTracking.com

Help us to help you

We receive a lot of email here everyday. Please help us (to help you) the best we can by:

• Ensuring that you are writing to us from the email address you have registered with us (and which your query relates to)
• Only sending your query once - we do answer your messages as quickly as possible.
• Sending us examples of what your query is regarding (it's important you send these as attachments)
• If your query is an ongoing one, please include the previous correspondence in your replies

• Include any error messages you have received (it's important you send these as attachments)
• Attach any receipts or other messages received from us regarding your account
• Let us know how you are sending your tracked emails (the email client / plug-ins etc you use)

  Email us:

If you cannot find answers to your queries in our FAQ's please email the appropriate department:

• - for anything relating to accounts and payments
  Please attach any receipts, expiry notices or reminders relating to your query
  
  
• - for affiliate, reseller or publicity-related assistance
  
  
• - if you are experiencing any problems using MailTracking.com
  Remember to include any error messages you have received, as well as giving as many details as you can regarding the problems you are experiencing.
  
  
• - for general assistance
  
  
• - for business or corporate quotes etc
  Include approximate details of the number of emails you may send each year / how many users / and the type of mail-outs you intend to track.
  (Please note that we do not allow our service to be used for sending unsolicited bulk email)
  
  
• - to opt out from receiving tracked email via our site
  
  
• - if you have forgotten your password and cannot retrieve it with your 'secret question'